Onboarding Friction Map Survey Template
Find the onboarding step that caused friction and the change that would help users move forward.
Version 2. Content review is pending; review the wording before publishing.
4
questions
~2
minutes
0
demo uses
Create a draft from the backend template key, then edit questions, logic, targeting, and reporting in your workspace.
Best for
Users completing or abandoning an onboarding step.
Decision output
Identify a specific milestone, its main obstacle, and a suggested improvement.
Method
Milestone choice, ease rating, obstacle choice, and optional open text.
Before you use this template
- • Review the wording and options before publishing. Optional prompts can be skipped; this template has no conditional branching.
- • Preview content is an instrument example, with no collected responses. Embed collection requires a published survey and an approved origin.
Suggested Expert Roles
Conjoint methodologist
Conjoint, pricing, segmentation
Browse matching experts
UX researcher
Usability, workflow, adoption
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Research advisor
Survey design, sample plan, readout
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Initial sample planning range: Set targets for the audience groups and comparisons you need. Confirm them against the method before recruiting.Pair this template with expert review when the study affects pricing, investment, launch, or regulated workflow decisions.
Build an expert invite panel from this templatePreview Sections
Milestone
Identify where the onboarding experience happened.
Friction
Capture ease, the blocker, and an optional improvement.
Question Preview
1. Which part of {{product_name}} onboarding are you commenting on?
2. How easy or difficult was that step?
3. What was the main obstacle?
4. What one change would help? (optional)
Template FAQ
Who is the Onboarding Friction Map template for?
It is designed for users completing or abandoning an onboarding step. and teams that need Identify a specific milestone, its main obstacle, and a suggested improvement..
How many questions are included?
Onboarding Friction Map includes 4 questions across 2 sections and takes about 2 minutes to complete.
Can I customize this template?
Yes. Use the create-draft flow to copy the template into the builder, then adjust wording, targeting, logic, branding, and analytics settings before launch.