Onboarding Friction Map

Find the onboarding step that caused friction and the change that would help users move forward.

Audience

Users completing or abandoning an onboarding step.

Outcome

Identify a specific milestone, its main obstacle, and a suggested improvement.

Method

Milestone choice, ease rating, obstacle choice, and optional open text.

questions

minutes

demo uses

Estimated timing

Milestone~1 min

Friction~1 min

Logic flags

multiple choice question

Scaled score capture

Open-text theme capture

Variable copy substitution

Section Tracker

Milestone

Identify where the onboarding experience happened.

1 questions

Friction

Capture ease, the blocker, and an optional improvement.

3 questions

Question Preview

1. Which part of {{product_name}} onboarding are you commenting on?

multiple_choice

2. How easy or difficult was that step?

rating

3. What was the main obstacle?

multiple_choice

4. What one change would help? (optional)

text