Back to templates
satisfaction
Featured
csat
emoji
customer experience
ongoing
triggered

3-Face Customer Satisfaction Loop

Run a lightweight smile/neutral/frown CSAT touchpoint after support, purchase, or onboarding moments and trend recovery work over time.

Audience

Customers immediately after a product, support, purchase, or onboarding interaction.

Outcome

Spot satisfaction movement, route poor experiences, and build a recurring recovery report.

Method

Transactional CSAT pulse with emoji-scale response, driver tagging, and open-text theme coding.

5

questions

~2

minutes

286

demo uses

Estimated timing

Moment score~1 min
Reason and routing~1 min
Attribution~1 min

Logic flags

One-tap sentiment metric
Segmentable choice logic
Transcript-first voice capture
Variable copy substitution
Recurring program history
Webhook-triggered automation
Section Tracker
1

Moment score

One-tap smile, neutral, or frown sentiment capture.

1 questions
2

Reason and routing

Driver picklist, open text, and follow-up consent.

3 questions
3

Attribution

Touchpoint, account, agent, and product area fields for history.

1 questions
Question Preview

1. How did this experience feel?

emoji_scale

2. What most influenced your answer?

single_choice

3. Tell us what happened in your own words.

voice_open_end

4. May we follow up to make this right?

single_choice

5. Which touchpoint did this relate to?

single_choice