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satisfaction
nps
csat
customer experience
NPS Diagnostic Tracker
Measure loyalty while capturing the reasons, blockers, and segments behind the score.
Audience
Qualified respondents matched to the research decision.
Outcome
A clear evidence path from respondent answers to stakeholder action.
Method
Structured survey with sections, preview questions, and seeded demo analytics.
7
questions
~4
minutes
504
demo uses
Estimated timing
Score~1 min
Drivers~2 min
Recovery~1 min
Logic flags
Promoter/passive/detractor branching
Open-text theme capture
Segmentable choice logic
Section Tracker
1
Score
NPS plus relationship and usage context.
2 questions
2
Drivers
Reasons behind promoters, passives, and detractors.
3 questions
3
Recovery
Follow-up permission and priority fixes.
2 questions
Question Preview
1. How likely are you to recommend us?
nps
2. What is the primary reason for your score?
text
3. What should we improve first?
single_choice