{
  "schemaVersion": "persona-recurring-response-summary.v1",
  "id": "response-summary-nps-csat-diagnostic-v1",
  "bundleId": "persona-recurring-evidence-2026-10-01",
  "status": "fixture_ready",
  "synthetic": true,
  "customerEvidence": false,
  "instrumentRef": {
    "artifactId": "instrument-nps-csat-diagnostic-v1",
    "path": "nps-csat-diagnostic-instrument.v1.json"
  },
  "seriesId": "nps-csat-diagnostic-series-a",
  "minimumReportableBase": 30,
  "sourceBindings": {
    "personaExampleIds": ["cx-three-face-csat-loop", "cx-nps-diagnostic-tracker"],
    "templateIds": ["demo-template-nps-diagnostic", "demo-template-three-face-csat-loop"],
    "surveySlugs": ["mock-retention-health-pulse", "mock-activation-onboarding-friction"]
  },
  "waves": [
    {
      "waveId": "cx-2026-07",
      "fieldwork": {"openedAt": "2026-07-13", "closedAt": "2026-07-19"},
      "bases": {"invited": 286, "started": 181, "completed": 164, "excluded": 8, "valid": 156, "npsAnswered": 156, "csatAnswered": 148, "reasonCoded": 139},
      "nps": {"base": 156, "detractors": 39, "passives": 51, "promoters": 66, "score": 17.3},
      "csat": {"base": 148, "frown": 18, "neutral": 18, "smile": 112, "smileSharePct": 75.7},
      "segments": [
        {"segmentId": "onboarding", "npsBase": 70, "csatBase": 67, "suppressed": false, "suppressionReason": null, "nps": 11.4, "csatSmileSharePct": 71.6},
        {"segmentId": "active_use", "npsBase": 64, "csatBase": 61, "suppressed": false, "suppressionReason": null, "nps": 25.0, "csatSmileSharePct": 82.0},
        {"segmentId": "renewal", "npsBase": 22, "csatBase": 20, "suppressed": true, "suppressionReason": "base_below_30", "nps": null, "csatSmileSharePct": null}
      ],
      "driverThemes": {"base": 139, "items": [{"themeId": "setup_clarity", "count": 45}, {"themeId": "support_resolution", "count": 38}, {"themeId": "reporting_context", "count": 31}, {"themeId": "other", "count": 25}]},
      "caveats": ["Renewal segment is suppressed because its NPS and CSAT bases are below 30.", "CSAT base excludes eight respondents who skipped the transactional item."]
    },
    {
      "waveId": "cx-2026-08",
      "fieldwork": {"openedAt": "2026-08-10", "closedAt": "2026-08-16"},
      "bases": {"invited": 301, "started": 192, "completed": 173, "excluded": 9, "valid": 164, "npsAnswered": 164, "csatAnswered": 157, "reasonCoded": 146},
      "nps": {"base": 164, "detractors": 38, "passives": 52, "promoters": 74, "score": 22.0},
      "csat": {"base": 157, "frown": 17, "neutral": 18, "smile": 122, "smileSharePct": 77.7},
      "segments": [
        {"segmentId": "onboarding", "npsBase": 74, "csatBase": 71, "suppressed": false, "suppressionReason": null, "nps": 16.2, "csatSmileSharePct": 73.2},
        {"segmentId": "active_use", "npsBase": 66, "csatBase": 64, "suppressed": false, "suppressionReason": null, "nps": 30.3, "csatSmileSharePct": 84.4},
        {"segmentId": "renewal", "npsBase": 24, "csatBase": 22, "suppressed": true, "suppressionReason": "base_below_30", "nps": null, "csatSmileSharePct": null}
      ],
      "driverThemes": {"base": 146, "items": [{"themeId": "setup_clarity", "count": 49}, {"themeId": "support_resolution", "count": 41}, {"themeId": "reporting_context", "count": 33}, {"themeId": "other", "count": 23}]},
      "caveats": ["Renewal segment remains suppressed because its NPS and CSAT bases are below 30.", "Movement from July may reflect sampling variation or journey-stage mix."]
    },
    {
      "waveId": "cx-2026-09",
      "fieldwork": {"openedAt": "2026-09-14", "closedAt": "2026-09-20"},
      "bases": {"invited": 319, "started": 204, "completed": 181, "excluded": 11, "valid": 170, "npsAnswered": 170, "csatAnswered": 162, "reasonCoded": 151},
      "nps": {"base": 170, "detractors": 36, "passives": 54, "promoters": 80, "score": 25.9},
      "csat": {"base": 162, "frown": 16, "neutral": 18, "smile": 128, "smileSharePct": 79.0},
      "segments": [
        {"segmentId": "onboarding", "npsBase": 76, "csatBase": 73, "suppressed": false, "suppressionReason": null, "nps": 19.7, "csatSmileSharePct": 75.3},
        {"segmentId": "active_use", "npsBase": 68, "csatBase": 66, "suppressed": false, "suppressionReason": null, "nps": 33.8, "csatSmileSharePct": 86.4},
        {"segmentId": "renewal", "npsBase": 26, "csatBase": 23, "suppressed": true, "suppressionReason": "base_below_30", "nps": null, "csatSmileSharePct": null}
      ],
      "driverThemes": {"base": 151, "items": [{"themeId": "setup_clarity", "count": 54}, {"themeId": "support_resolution", "count": 43}, {"themeId": "reporting_context", "count": 35}, {"themeId": "other", "count": 19}]},
      "caveats": ["Renewal segment remains suppressed because its NPS and CSAT bases are below 30.", "No linkage to observed retention, renewal, or recovery outcomes is included."]
    }
  ],
  "trendWarnings": [
    "All scores and response counts are deterministic synthetic fixtures, not observed customer results.",
    "The repeated cross-sectional waves do not follow the same respondents over time.",
    "NPS and smile-share movement must not be described as retention lift, recovery impact, or intervention effect."
  ],
  "evidenceCaption": "Illustrative product evidence using deterministic synthetic data. It is not a customer result or outcome claim.",
  "nonCausalBoundary": "The three-wave diagnostic is descriptive and does not establish that product, support, onboarding, or recovery work caused NPS, CSAT, retention, or renewal to change."
}