{
  "schemaVersion": "persona-recurring-instrument.v1",
  "id": "instrument-nps-csat-diagnostic-v1",
  "bundleId": "persona-recurring-evidence-2026-10-01",
  "status": "fixture_ready",
  "synthetic": true,
  "customerEvidence": false,
  "title": "Synthetic NPS and CSAT diagnostic tracker",
  "method": "Recurring relationship NPS with a transactional CSAT diagnostic",
  "cadence": "monthly",
  "waveIds": ["cx-2026-07", "cx-2026-08", "cx-2026-09"],
  "minimumReportableBase": 30,
  "sourceBindings": {
    "personaExampleIds": ["cx-three-face-csat-loop", "cx-nps-diagnostic-tracker"],
    "templateIds": ["demo-template-nps-diagnostic", "demo-template-three-face-csat-loop"],
    "backendTemplateKeys": ["net-promoter-score-nps", "three-face-csat-ongoing-program"],
    "surveySlugs": ["mock-retention-health-pulse", "mock-activation-onboarding-friction"],
    "fixturePaths": [
      "survey-backend/app/data/mock_surveys/08_retention_health_pulse.json",
      "survey-backend/app/data/mock_surveys/07_activation_onboarding_friction.json",
      "survey-backend/app/data/mock_study_bundles.v1.json"
    ]
  },
  "stableMeasures": [
    {"questionId": "cx-q1-nps", "type": "nps_0_10", "measureId": "nps", "prompt": "How likely are you to recommend the service?"},
    {"questionId": "cx-q2-reason", "type": "text", "measureId": "reason_theme", "prompt": "What is the primary reason for your score?"},
    {"questionId": "cx-q3-csat", "type": "emoji_3", "measureId": "csat_smile_share_pct", "prompt": "How did your most recent experience feel?"},
    {"questionId": "cx-q4-driver", "type": "single_choice", "measureId": "primary_driver", "prompt": "What most influenced your answer?"},
    {"questionId": "cx-q5-stage", "type": "single_choice", "measureId": "journey_stage", "prompt": "Which journey stage was this experience part of?"},
    {"questionId": "cx-q6-follow-up", "type": "single_choice", "measureId": "follow_up_consent", "prompt": "May the team follow up about this response?"}
  ],
  "suppressionPolicy": {
    "minimumBase": 30,
    "appliesTo": ["segment scores", "segment distributions", "segment driver themes"],
    "replacement": null,
    "reasonCode": "base_below_30"
  },
  "evidenceCaption": "Illustrative product evidence using deterministic synthetic data. It is not a customer result or outcome claim.",
  "nonCausalBoundary": "NPS and CSAT changes are descriptive and do not establish that a product or service intervention caused loyalty, satisfaction, retention, or recovery outcomes."
}